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Payment Processing Account Manager in Memphis, TN at SNI Financial

Date Posted: 2/28/2018

Job Snapshot

Job Description

Job Description:
The Account Manager, Payment Processing, is responsible for the implementation and coordination of new payment processing merchant on-boarding, assisting in the development and documentation of processes and training materials as requested, and merchant retention. The Account Manager, Payment Processing, serves as the primary point of contact for assigned on-boarding and onboarded merchants.
Main Job Tasks and Responsibilities:
  • Engage in new payment processing customer on-boarding including:
  • Coordination of ACH file format testing and file exchange, when necessary;
  • Customer training;
  • On-going customer support;
  • Demonstration of customer access channels like Internet Banking and SharePoint; and
  • Setup of new merchants in core system(s) based upon products requested
  • Manage, oversee, and support assigned customers with superior customer service.
  • Assist in development of documentation, processes, and reporting to support Payment Processing, as requested.
  • Assist in development of internal and external training materials for business unit, as requested.
  • Manage query responses via telephone, email, and internal systems to ensure merchant requests and concerns are addressed.
  • Analyze statistical and production ACH Return data to assist in merchant ACH return management.
  • Escalate critical issues to Management when appropriate.
  • Manage relationships with internal and external customers.
  • Other responsibilities as reasonably required

  • Bachelor Degree or equivalent from a four-year college or university required
  • Minimum of seven years related work experience
  • Knowledge of Payment Processing Operations
  • An understanding of regulatory requirements for financial institutions
  • Excellent analytical skills, especially with regards to understanding Account Management and system reporting and analysis
  • Ability to manage multiple projects simultaneously
  • Good command of Microsoft Office suite