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Merchant Services Manager in Maitland, FL at SNI Financial

Date Posted: 10/2/2019

Job Snapshot

  • Employee Type:
  • Location:
    Maitland, FL
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
  • Job ID:

Job Description

General Responsibilities
This position is responsible for the day to day management of the Bank's Acquiring BIN Management program, including managing every aspect of due diligence, maintenance, and ongoing monitoring for each program, working with compliance on all regulatory/compliance aspects of the program, and developing/maintaining strong relationships between the Bank and clients.
Additional responsibilities include managing a variety of financial service functions within assigned division that may include but are not limited to, administrative tasks, analytic analysis, program/partner monitoring and reporting, adherence to regulatory bank and card association requirements, management of third-party relationships, maintaining robust documentation, finance/settlement, policies and procedures, and project management.

Key Responsibilities
The Merchant Services Manager's Key responsibilities include, but are not limited to the following:
• Account management of client relationships within Acquiring BIN program.
• End to end management of the program with association network(s), including documentation, monitoring, reporting, etc.
• Ensures program and all associated paperwork received/submitted is compliant with bank regulatory and legal requirements.
• Assists in review of Third-party processing relationships, including management of due diligence activities.
• Manages risk related to supporting the client relationship, including complaints and the escalation process
• Ensure both the company and relationship adhere to contract terms.
• Maintains relationships with partners/clients, and expands relationships and products where appropriate to grow program.
• Responds to requests from associates and clients such as researching and resolving issues, and answering customer questions.
• Prepares, validates and disseminates program reporting and works with the various partners/internal departments to ensure reports are accurate, timely and thorough.
• Monitor bank and relationship performance against service level agreements.
• Protects the bank by reviewing program data, watching for and reporting fraud and unusual situations, ensuring transactions are properly authorized and in compliance with all rules and regulations.
• Complies with all related Federal, State and Industry laws and regulations pertaining to Banking and to card network association requirements.

Qualifications Summary

  • Bachelor's degree in Business or related field, or equivalent experience


  • Minimum of 7 years work-related experience in the financial services industry, prepaid services and acquiring, with direct experience in Electronic Funds Transfer System administration, i.e. ACH and ATM/Debit Card.
  • Minimum 3 years' experience in manager/ supervisory position

Knowledge & Skills:
• In-depth knowledge and expertise in bank card operations and procedures, analytics and risk management gained through formal education or relevant work experience
• Demonstrated ability to coach, lead, and develop staff and team
• Highly proficient in MS Office particularly Excel, spreadsheet tools
• Strong communication and listening skills
• Ability to maintain and build strong client focused relationships
• Excellent time management skills
• Detail-oriented and strong organizational skills
• Demonstrated ability to work effectively with employees and management at all levels through the Companies
• Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment


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