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Customer Service Representative in Stuart, FL at SNI Financial

Date Posted: 9/26/2018

Job Snapshot

Job Description

The Customer Service Representative is the first point of contact for our customers and is expected to meet or exceed their expectations with the initial and follow-up calls for the products and services the company offers.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Utilizing deductive reasoning to ask probing questions, gather information and determine the correct course of action for each caller while ensuring all safety protocols are adhered to strictly
  • Demonstrating independence and initiative to find creative, unique solutions to complex issues
  • Effectively communicating with customers to obtain pertinent information & understand their requests
  • Effectively managing a heavy influx of job specific information via email updates and memos and demonstrating accountability for acting immediately on such updates
  • Determining proper call coding, documentation and routing
  • Demonstrating a positive attitude and being courteous and efficient in all interactions
  • Meeting all call handling metrics for productivity, accuracy and quality



QUALIFICATIONS:

  • Ability to apply deductive reasoning to complex situations
  • Ability to utilize active listening skills and interpret information which is presented verbally as well as to convey information verbally
  • Ability to read and comprehend detailed instructions and correspondence and to document all activity accurately and thoroughly
  • Ability to read and interpret documents such as contracts, pricing and equipment
  • Ability to understand billing invoicing systems, screens, and codes
  • Ability to type a minimum of 35 wpm, use a multiple line telephone in and ACD environment
  • Basic experience using Outlook, MS Excel 2007, and MS Word
  • Experience using JDE software preferred
  • Excellent customer service skills- ability to go above and beyond to meet customer needs
  • Must be very organized, multi-task and be detail-oriented
  • Effective team player with excellent interpersonal skills
  • Effective problem solving skills with an attention to detail
  • Effective oral communication and listening skills
  • Must have pleasant telephone voice/manner/etiquette skills



EDUCATION AND TRAINING:

  • High school diploma or general education degree (GED)



EXPERIENCE:

  • Two years of customer service experience in a call center environment preferably in retail, airline, food service or service delivery industry.
  • Restaurant/Food Service/Manufacturing and or mechanical background highly desired


OTHER CONSIDERATIONS:

  • Ability to work various shifts that will include evenings, weekends, and holidays
  • Must be flexible to work overtime when required
  • Ability to speak a second language is a plus

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