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Customer Service Account Manager in Princeton, NJ at SNI Financial

Date Posted: 9/21/2018

Job Snapshot

  • Employee Type:
  • Location:
    Princeton, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Large Retail Organization in Monmouth County Looking for a Customer Service Account Manager
The Customer Service Account Manager responsibilities include connecting with key business contacts for developing and maintaining collaborative, successful business relationships between the Customer Account and the company. Account managers will liaise between customers and cross-functional internal teams, to ensure the timely and successful delivery of orders per customer needs and manage the entire customer experience.
Essential Duties and Responsibilities

  • Account Managers are responsible for monitoring, maintaining and/or processing all orders, ASN's and invoices as required by the customer account including research, trouble shooting and resolving issues that arise during order receipt, processing, shipping and invoicing to increase EBITDA and avoid chargebacks.
  • Communicate and resolve issues between the company and the customer by collecting and distributing information to/with various internal departments effectively bringing customer issues to resolution.
  • Account Managers are the conduit between the company, the customer, sales and the plants regarding customer issues and resolution.
  • Facilitate the onboarding, JDE set up and changes to account details for new and existing accounts.
  • Address any customer returns or credits as needed.
  • Maintain detailed written processes and procedures and download and share customer guidelines and requirements with internal teams.
  • Cross train on all accounts for absentee coverage and account re-alignment as needed.
  • Submit and complete reporting as requested.
  • Maintain a positive and courteous approach when addressing customers, internal teams and co-workers and respond to inquiries in a timely manner.

Position Qualifications

  • Bachelor's degree preferred, plus 2+ years of verifiable, related experience.
  • Excellent written and verbal communication skills required.
  • Must be proficient in ERP systems (JDE preferred), current versions of Microsoft Office programs, specifically Outlook, Excel and PowerPoint and Internet.
  • Ability to work well with others and produce accurate results in a fast-paced work environment.
  • Customer service oriented with a pleasant, can-do attitude